Our Stylists       

E.92st UPTOWON


Stylist /Colorist
tomoko@tomokoshima.com 

Uptown:
Tue8:30AM-3PM
Thurs 8:45AM-4:30PM​

Sunday 9AM-4PM

Downtown:
2 Saturdays per month
10:15AM-6PM

36894847-hair-stylist-holding-scissors-v


Stylist
masaki@tomokoshima.com


Uptown
Fri   1-7PM
Sun 10-7PM

Downtown
Mon, Thurs 10AM-6PM
Saturdays 10AM-6PM

unnamed.jpg

 

Stylist/Colorist

toki@tomokoshima.com

 

Uptown

Wed       7AM-6:00PM     

Fri&Sat         7AM-4PM

Downtown

Tue&Sun       9AM-5PM

hair-stylist-vector-739784_edited.jpg


Stylist/Colorist
mimi@tomokoshima.com

 
Uptown
Tue 12:30-8PM

Downtown
Mon 12:30-8PM
 

Color Expert Mara.png


Stylist/Colorist
mara@tomokoshima.com
 

Uptown
Mon,Wed,Thu,Fri Sat 12AM-6PM




 


Stylist/Colorist
masako@tomokoshima.com

 
Uptown
temporary closed schedule

 

W.14st DOWNTOWN


 Stylist  
grace@tomokoshima.com


Tue,Wed & Fri
10:30AM-6:30PM

Sat& Sun 10:30AM-6:30PM

hair-stylist-vector-739784_edited.jpg


Stylist/Colorist
mimi@tomokoshima.com

 
Downtown
Mon 12:30-8PM

Uptown
Tue 12:30-8PM

unnamed.jpg

Stylist/Colorist

toki@tomokoshima.com

 

Uptown

Wed       7AM-6:00PM     

Fri&Sat         7AM-4PM

Downtown

Tue&Sun       9AM-5PM

hair-stylist-vector-739784_edited.jpg


Stylist
yukari@tomokoshima.com

Downtown

 

Stylist  /Colorlist

tomoko@tomokoshima.com

2 Saturdays per month

1015AM-6PM

36894847-hair-stylist-holding-scissors-v

Stylist
masaki@tomokoshima.com

Uptown
Fri   1-7PM
Sun 10-7PM

Downtown
Mon, Thurs 10AM-6PM
Saturdays 10AM-6PM

hair-stylist-vector-739784_edited.jpg
 

Press

VOGUE

Screenshot 2020-02-25 13.37.08.png

COSMOPOLITAN Magazine

cosmopolitan 1.png
cosmopolitan magazine page.png

Thrive Global

Screenshot 2020-02-25 13.07.44.png
Screenshot 2020-02-25 14.15.59.png

Domino Magazine

Vegan Keratin Smoothing is an innovative Smoothing System
https://allfashionbeauty.com/vegan-keratin-smoothing-is-an-innovative-smoothing-system/

11 Scalp-Stimulating Brushes for a Relaxing Head Massage-VOUGE
https://www.vogue.com/slideshow/best-scalp-brushes

5 Easy Ways to Instantly Reduce Tension While You’re Waiting for Election Results-VOUGE
https://www.vogue.com/article/easy-ways-to-reduce-tension-anxiety-stress

 

Salon Policy

Cancellation Policy and Fees

Your hair service is reserved especially for you. We value your business and ask that you respect the hair salon's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.

Any cancellations with less than 24 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. (Straightening and Smoothing services for 48 hours) Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and has implemented this policy for this reason. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on-call" status and can have traveled to the salon specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as makeup for the lost revenue.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

 

 

We require 24 hours notice for cancellation of your scheduled services in order to avoid a late cancellation fee. (Japanese Straightening 48hours notice)

Clients canceling with less than 24 hours of your scheduled appointment will be required to pay 50% of the services reserved in order to continue booking services at Tomoko Shima Hair Salons.

  If you have booked your appointment with less than 24 hours between your booking time and scheduled appointment you are required to cancel 3 hours before your service start time to avoid the late cancellation fee. 

 

If you would like to cancel, please send us by email/text message.

24hrs of cancellation policy, we charge $20 &up depending on the appointment type.

 

Late Arrivals

If you think you may be late for your appointment, please call the salon and let us know. We have 15mins grace period. We will call any late clients 15 minutes into their scheduled start time, but if we have not been able to contact you, your appointment time may be reopened and/or given away. If you show up late for your appointment your services may be altered to fit the remaining time. If this happens you will still be responsible for the full amount of the services booked. 

 

 

 

No Shows

If you do not show up for your scheduled appointments, without contacting the salon to cancel, you will be subject to pay the FULL AMOUNT of the services reserved. You will be also be required to have a credit card on file to secure any future bookings. Please note that to cancel your appointments during Tomoko Shima Hair Salons opened hours, we do require a phone call in order to late cancel your appointments. 

Clients who no-show on more than one occasion will be required to pay in full before any appointments are booked unless they have a service bundle to cover the services.

 

Walk-Ins

While we encourage scheduling an appointment, we do welcome walk-clients, however, it is based availability and if we are busy there may be a waiting period or you might have to schedule an actual appointment.

Services

 

We have a no refund policy on services completed at our salons. We offer complimentary fixes within 14 days of the service completion pending management approval. 

The complimentary fixes with your original selected stylist, not accept with another stylist requested. 

 

Products

Unused/unopened retail products/tools may be exchanged within 7 days of purchase. No refund.

Gift Certification

Gift certification, once purchased, are non-refundable.

Service bundles all have an expiry date associated with them and after this time is up, any unused services will no longer be available for use.

 

Lengthy + Multiple services

We welcome group bookings and look forward to helping you with your event.  At least 6 weeks advanced booking is suggested for parties of 3 or more. We request a minimum of 72 hours cancellation notice. A 50% deposit is required for all group bookings. Deposits will be refunded if cancellation is given at least 48 hours in advance. Deposit will not be refunded for notice less than 48 hours.

NOTE: This applies to all appointments in the group booking. For example, if you decide to only have haircuts and not color and do not cancel those services, you will be charged the 50% deposit if you do not give 48-hour notice. If anyone in your party does not show up or change the number of group less than 72 hours, you will be responsible for 50% of their service amount.

Personal Items

Tomoko Shima Hair Salon is not responsible for any lost, stolen or damaged personal items. We provide capes for guests to wear during color services to protect valuable clothing. We do not have a lost and found and all items found at the end of the day will be disposed of. With notice, we can keep it here for 1 week from your latest visit. Without notice,  it will be disposed at the end of the day.